TruStage is actively investigating a cybersecurity attack
TruStage® continues to make progress in its recovery and restoration efforts following the cybersecurity attack identified on July 11. Because this was a particularly broad attack on our network and systems, we are rebuilding parts of our infrastructure so systems can be brought back safely, rather than simply turned back on.
The incident has been contained, and as we rebuild, we are ensuring there is no malicious code or bad actor in our systems or network. We are now bringing systems and applications back online through a deliberate process designed to protect employees, partners, members, customers and the organization.
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TruStage appreciates the patience of its stakeholders as this work continues and will provide additional updates as appropriate.
We understand you may have questions about this service disruption. At this time, customer service representatives cannot access policy or account information and are unable to process transactions or submit requests. Please review the latest updates and FAQs, which address many common questions. If you would still like to speak with us, please call 844-958-8941. Our hours are Monday through Friday, 8:00 AM – 5:30 PM CT. Wait times may be longer than usual.