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Our systems are down as we are investigating a recent cybersecurity incident. We apologize for any inconvenience. Teams are working on a resolution and activating business resiliency plans.

Some of our services are temporarily unavailable

TruStage recently identified a cybersecurity incident affecting its environment and immediately activated its incident response and recovery protocols. The company has engaged external cybersecurity experts to support containment, remediation and recovery efforts, and that work remains ongoing.

Latest updates

TruStage is continuing to work carefully and urgently to understand the facts, and the company will communicate appropriately as its understanding of the situation evolves.

Protecting the trust of the organizations and individuals TruStage serves is a core priority. The company is approaching this matter responsibly and transparently, with a focus on supporting business partners, clients and other stakeholders while response efforts continue.

TruStage appreciates the patience of its stakeholders as this work continues and will provide additional updates as appropriate.

We understand you may have questions about this service disruption. At this time, customer service representatives cannot access policy or account information and are unable to process transactions or submit requests. Please review the latest updates and FAQs, which address many common questions. If you would still like to speak with us, please call 844-958-8941. Our hours are Monday through Friday, 8:00 AM – 5:30 PM CT. Wait times may be longer than usual.